The WhatsAppAssistant
AI Centrum Nederland builds and manages WhatsApp-based assistants for small and medium businesses in the Netherlands. For each client we set up and manage the WhatsApp Business API connection on their behalf, using their own WhatsApp Business account and phone number.
Incoming WhatsApp messages
WhatsApp Business
To-do list
- Book appointment — colour treatment, Wed 9:30
- Answer pricing question — haircut
Draft reply — client reviews and sends
Hoi! Dat kan, ik zet je in voor woensdag 9:30. Een knipbeurt kost €32,50 inclusief wassen en föhnen. Tot dan!
A typical morning for a hair salon using the assistant — incoming messages become a to-do list and a draft reply, ready for the owner to check.
How we use Platform Data
We use Platform Data — the messages a client receives and sends, and their account and phone number details — to run an assistant for that client.
Summarise
The assistant summarises incoming customer messages for the client.
To-do list
Requests are turned into a clear to-do list, shared with the client’s team.
Draft replies
The assistant prepares draft replies. The client reviews and sends those replies themselves — never sent automatically.
How a client is onboarded
The same process runs for every client, regardless of trade or size.
1. Intake & scope
A short conversation about the type of messages, tone of voice, and any exceptions.
2. WhatsApp Business API connection
The connection is set up via Meta's Embedded Signup, on the client's own account and phone number.
3. Configuring the assistant
Rules and example replies are tuned to the client; the first few days are monitored closely.
4. Daily use
The client receives a daily overview and draft replies, and sends everything themselves.
5. Ongoing contact
Questions, adjustments, or extensions go through a fixed point of contact.
Data separation & privacy
- Each client’s data is stored in a separate database in the EU.
- Data is used only to provide this service to that specific client.
- We do not combine data across clients.
- We do not use Platform Data for any other purpose.
- Access to a client’s data is limited to the person assigned to that account.
- Data is retained only for as long as the service is active for that client; deletion can be requested at any time.
About the provider
AI Centrum Nederland
KvK 94719748
Capelle aan den IJssel
Netherlands
Contact
info@aicentrumnederland.nl